An essential report for anyone who has an interest in preserving positive outcomes for consumers in Australia’s mortgage lending market.

Throughout the recent Royal Commission into financial services we have heard much about the remuneration structures of Mortgage Brokers but there has been little asked of the Australian borrower.

Based on an in-depth study of over 5,800 Australian broker and bank customers, The Consumer Access to Mortgages Report highlights consumer sentiment around how brokers are paid for their services and what their satisfaction levels were with the distribution channel they used.

If you are interested in gaining a better understanding of the consumer sentiments on the mortgage lending market and the implications of introducing a fee-for-service model on consumer outcomes, download the report today.

Consumer access to mortgages report

96% of consumers who used a mortgage broker were either “satisfied” or “very satisfied”

79% have no concerns with the commission structure of brokers

96% of broker customers would choose a broker again when securing finance

58% of Australian consumers are not prepared to pay a ‘fee-for-service’

What you’ll discover

There are three major sections in the report


Section one explores competition in Australia’s mortgage lending market and consumer satisfaction with the mortgage broker and direct to lender channels.


Section two analyses the current broker remuneration structure and explores its impact on consumer outcomes, including consumer sentiments towards the structure.


The last section analyses the alternatives, the economics and implications of a fee-for-service model in mortgage broking.